Open government web-portal and experts’ social network of the Krasnodar Region

Implementation

Spellsystems has brought to life the regional crowdsourcing network with workflow elements and a regional open-data portal. The workflows in the different subsystems are integrated with the internal document flow systems of regional government departments and municipality departments.

The solution consists of three components:

1. An open government social networking portal

2. An open data portal

3. A mobile application.

The open government social networking portal provides collaboration functionality, including:

1. Law-making and law expertise: This component enables users to initiate and discuss regional and municipal-level regulatory documents. It implements a workflow for multi-stage document development, including the creation of a first concept, discussion of ideas, elaboration of the document body, document expertise, and government reaction control.

2. Citizens' control: This component allows citizens to report any issues with the city infrastructure that they find uncomfortable or important. Other users can vote on these issues, which are then transferred to regional or municipal government departments depending on their theme and location. The government is expected to provide an official response within 10 days. If the issue can be quickly resolved, the responsible department reports the results through the system. If a solution requires more time or a larger budget, the department plans for a future solution and communicates it to the issue creator.

3. Construction and development control: The component contains a registry of public constructions in the region. When construction begins, it is added to the registry. Citizens can ask authorities to verify any constructions not in the registry or that seem to differ from published approvals. The results of the verification are always made public in the registry.

4. Regional and municipal priority ranks: The component provides a list of regional and municipal development priorities, which users can vote on. The system considers user locations when counting votes and then generates a priority rank for each of the 44 municipalities and a global regional rank. The ranks are updated every three months.

5. Government services ratings: The subsystem allows users to evaluate the quality, convenience, and speed of government services. The rankings for government services are updated monthly.

6. Suggestions for city problems solutions: The component enables users to suggest solutions for city problems, such as transportation organization or public transport routes.

7. Social networking elements, such as user profiles, messaging, publications, and gallery sharing.

8. The open data portal provides a repository of open data that can be accessed visually as a web service. The data includes information from government databases, such as organization structures, staff, document registries, building registries, contact information, and state agencies and companies. Users can view this information in table or map format on the website and external systems can access the data via XML and JSON. All data sets have passports, and the passport registry for the data sets is published.

The solution consists of three separate parts:

Results

1

The Web portal has a convenient administration module, where authorized staff can manage access to different parts of the system, and get information about an individual employee efficiency.

2

The illegal construction component is designed for collecting, analyzing and visualising information about constructions that have been built without local authorities’ permission. Users can view the data in tables or on the city map. The system also provides an interface for importing the illegal construction registry from an excel file and exporting reports’ data in a pdf file.

3

The system includes a data storage component functioning in OpenData format which allows the publishing of data sets in a machine-readable form.

4

We also created a thematic social network for people to interact with each other and with the regional authorities.